Contact Us
Book A Service Call
Having issues with your product? Use the after-sales step by step guide to help resolve your product issue or easily book a service/repair call with one of our trusted local repairers.
Book A Service CallProduct Spare Parts
Shop genuine spare parts and accessories for your Real Flame electric fireplace and have them delivered directly to your home.
Shop Spare PartsProduct Registration
By having your product registered on the Real Flame customer portal, your details can be accessed quickly in the event that there is an issue with your electric fireplace.
Register your productMy Support
With one centralized portal, you can easily register your products, schedule repairs, purchase spare parts, and contact our support team - all in one place.
Visit My SupportWays to get in touch
Send us a message using the form below and we’ll aim to get back to you within 3 business days.
Phone Enquiries
09 274 8265
Monday - Friday 9:00am - 5:00pm AEST
Our team will be able to help you quicker if you have your proof of purchase, product model and serial number handy. Find these on the rating label (a small sticker usually silver or white) that often shows key electrical specifications.