Support_Main Banner


If you choose a Real Flame fire, you are choosing the best care and service. Get in touch if you need some help with your fireplace.

Contact Us

If you can't find what you're looking for on our website, please get in touch; we'd love to help. Complete the contact form below and we will be in touch soon.

Contact Us


Did you buy a Real Flame fire? It's a good idea to register it with us. It ensures we can help you more efficiently shoud you need to contact us and we'll also provide you with the latest information, tips and tricks for maximum enjoyment of your Real Flame fire.

Register Now


Do you have a question about Real Flame or our fireplaces? This page gives answers to our frequently asked questions. Read more.

Read FAQs

Find a dealer

Real Flame has a comprehensive network of qualified fire specialists. If you have a question, an issue, or if you are interested in buying a Real Flame fire, these dealers have our fires on display and they are the place to go to for advice and service.

Find an authorised Realflame dealer near you